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The Verdictįor every area in which OpenDrive shines, there is another where it falls short. Getting in touch with a customer support agent this way instead of waiting on an email reply can save a lot of frustration. We understand that not every company can have a dedicated support staff operating the phone lines or live chat 24/7, but we also have to point out that these two support channels are the fastest and most reliable ways to quickly resolve problems. There is also a knowledgebase and community forum, though both of these seem underdeveloped (the knowledgebase has a total of 19 articles) and underused (the forum has sparse use). Luckily, OpenDrive’s support was quick to respond to our inquiries.
The popular customer service platform Zendesk handles customer support, and you can submit a support request after you fill out several fields that describe your issue. OpenDrive has only one type of customer support, by email. This is a recurring issue with OpenDrive: from its design to the information on its website, a lot of it seems to be outdated in some way or another. A lot of things have changed since then, such as the GDPR. These are all pretty standard privacy features, though we have to mention that OpenDrive’s privacy policy hasn’t been updated since 2013. Of course, all of your other files that are not in this folder are unsecured. However, as we have already covered in the “security” section of this review, no one would be able to access the files in your “secure files” folder without your encryption key. It does not share this personal information with any third parties, but it does state in its privacy policy that it will hand over your info and log-file information if required by law and will comply with DMCA takedown requests. It also follows your activity on its website through cookies, though only for its own use.
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OpenDrive’s privacy policy states that it collects information pertaining to your registration and profile, such as your email address, payment information, IP address, name and phone number. In fact, most cloud services we’ve tested have better speeds.
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For example, pCloud is faster in both download and upload speeds. This is the biggest detriment to using this service. This entire process was even slower on the web interface.Ĭompared to its competition, OpenDrive is markedly slow. Our 1GB test folder took under an hour to upload on the desktop, while the download was just a smidgen faster with 48 minutes on the first try and 45 minutes on the second. The test took place from a location in Serbia, which is quite far from OpenDrive’s servers in Phoenix, Arizona in the United States.Ĭonsidering our connection speed, our download should take less than two minutes, and the upload should take around seven minutes, although we do expect some latency due to factors like distance. We ran our speed test by uploading a 1GB test folder over an internet connection with a 100 Mbps download speed and 20 Mbps upload speed. Sadly, these are underdeveloped, and the odds are good that you won’t use them too much.īesides these, OpenDrive has other interesting features and options that set it apart from the rest. OpenDrive is one of the few true unlimited cloud storage providers, and it has a lot of interesting features, such as its project management and note-taking tools.
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